Resources

Client Onboarding and the First 90 Days: Why Retention Is Won in the First Fortnight

Written by Paul Sonneveld | Aug 19, 2026, 12:12:57 AM

Retention is won in the first fortnight, not at renewal.

The first 90 days decide whether a client stays or quietly checks out.

 

Join us live with Scott Ohsman, VP of Digital Commerce at QuickFire, breaks down what fast onboarding actually looks like, the early signals a client has already gone, and how to build account teams around retention.

 

Build the first 90 days that make clients stay.

 

You’ll leave with a practical way to audit your own onboarding and spot at-risk clients while there’s still time to act.