Demo
Agency Best Practice Webinars Upcoming Webinars

Client Onboarding and the First 90 Days: Why Retention Is Won in the First Fortnight

  • Date
    Tue 8 September 2026
  • PDT
    14:00
  • CDT
    16:00
  • EDT
    17:00
  • AEST
    07:00 (September 9)

Retention is won in the first fortnight, not at renewal.

The first 90 days decide whether a client stays or quietly checks out.

 

Join us live with Scott Ohsman, VP of Digital Commerce at QuickFire, breaks down what fast onboarding actually looks like, the early signals a client has already gone, and how to build account teams around retention.

 

Build the first 90 days that make clients stay.

 

You’ll leave with a practical way to audit your own onboarding and spot at-risk clients while there’s still time to act.

What we'll cover

01

Why retention is decided in the first fortnight, not at renewal

02

What a genuinely fast intake looks like — and what quietly slows it down

03

The early signals that a client has already checked out

04

How to structure account teams around retention rather than delivery

05

What to do when the client, not the agency, is the reason onboarding stalls

Included

Live with extensive audience Q&A

Bring your onboarding and retention questions.

Included

Register now

Register Free. Recording sent to everyone who signs up.

Hosts

2 Speakers

  • Scott Ohsman-1
    Scott Ohsman
    VP of Digital Commerce Quickfire
  • Paul Sonneveld
    Paul Sonneveld
    Co-Founder/CEO MerchantSpring

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