Optimize and Manage Your Amazon Direct-to-Consumer (DTC) Fulfilment Operations

MerchantSpring’s Vendor Direct Fulfilment Module gives Amazon Vendors with visibility and control over their DTC shipping and delivery performance.
The platform securely connects to your own Amazon Vendor Central account via the Amazon Selling Partner API (SP-API), enabling you to track, analyze, and manage every aspect of your fulfilment process — from shipment confirmation to final delivery.

Key Features

• Shipping & Delivery Performance Monitoring:
  Track confirmed, shipped, and delivered orders to measure on-time performance and quickly identify late or incomplete deliveries.

• Order & Fulfilment Insights:
  Analyze fulfilled, pending, and cancelled orders to detect bottlenecks and improve warehouse operations.

• SLA & Compliance Tracking:
  Monitor adherence to Amazon’s DTC shipment and delivery SLAs to maintain consistent service levels.

• Carrier & Method Analysis:
  Evaluate performance across carrier partners and shipping methods to identify trends and improve reliability.

• Update Tracking Information:
  Streamline post-shipment workflows by securely submitting shipment confirmations and tracking numbers back to Amazon’s system via authorized SP-API feeds — ensuring customers and Amazon receive real-time delivery updates.

• Operational Exception Reporting:
  Detect and act on exceptions such as delayed shipments, missed pickups, or unconfirmed orders for faster resolution.

How It Helps Vendors

MerchantSpring helps Amazon Vendors:

• Improve fulfilment accuracy and on-time delivery.

• Maintain SLA compliance and reduce penalty risks.

• Ensure tracking data is current and visible to Amazon and customers.

• Gain insights into fulfilment efficiency and delivery trends.